Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised and compliant gaming experience. This may include details you give us directly when creating an account, making a deposit or withdrawal, or contacting our customer support team.

Personal Data

Typical information includes your full name, date of birth, residential address, email address, telephone number and payment details. We also verify identity through secure third-party checks as required by licensing regulations.

Usage and Technical Data

We automatically gather data about how you use our website, including your IP address, browser type, device identifiers, pages visited, time spent on the site and referring URLs. This helps us improve functionality and diagnose technical issues.

How We Use Your Information

We process your data to create and manage your account, process transactions, provide customer support, prevent fraud, meet legal and regulatory obligations, and, where you have given consent, send you offers and promotions that may interest you. We only use your data for purposes that are compatible with the reasons it was collected.

Sharing and Disclosure

Your information may be shared with trusted service providers who assist us in operating the platform, including payment processors, identity verification agencies, hosting providers and marketing partners. All third parties are contractually obliged to keep your data secure and to use it only for the purposes we specify.

We may also disclose information where required by law, regulation or licensing authorities, or to protect the rights, property or safety of Cashino Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions such as remembering your login details, maintaining game sessions, analysing site traffic and personalising your experience. You can manage your cookie preferences through your browser settings at any time. Some cookies are strictly necessary for the service to work and cannot be disabled.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These include encryption of sensitive information, secure servers, access controls and regular security reviews. However, no system can guarantee complete security, and we encourage you to keep your own login credentials confidential.

Your Rights

You have several rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of inaccurate data, and in certain circumstances to request erasure, restriction of processing or transfer of your data. You may also withdraw any consent you have previously given.

To exercise these rights, please contact our support team. We will respond within one month, though this may be extended in complex cases. We may need to verify your identity before fulfilling certain requests.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, and we will notify you of any material changes through your account or by email where appropriate. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our customer support team via live chat or by writing to the address provided in our Terms and Conditions.

This policy was last updated on 15 March 2025.